Customer Service

In order to help you quickly and effectively, first of all, to speed up the management of your requests and avoid wasting time, try to figure out on the list below, which kind of information you wish to receive, then follow the given instructions.


DO YOU NEED INFORMATION ABOUT AN ORDER ALREADY PLACED?

  • Are you ALREADY a "Registered Customer" on the Site?
    Access your "Order Summary" page, through the dedicated ORDER HISTORY section.
    (Or through the "My Account" page, where you can also manage all data related to your personal Account).

  • Have you placed an order WITHOUT REGISTERING?
    Access to your "Order Summary" using the proper link contained in the "Order receipt confirmation" email.
    Otherwise, if you don't find it, click here to receive by mail the list of your orders history.

Within your "Order Summary" page, you can view your current order status with updated information in real time, and ask for Customer Service Support, via the "Online Order Management" tool: you can submit suggestions, or ask any question related to your order.
By clicking on the "Report a problem" button, you can:

  • Require General information about the Order or require changes (e.g. require order cancellation, changes on: amount, payment method, personal data; print invoice copies,...)
  • Report Shipment/Delivery problems (example: product not delivered, transport damages, claims for not respected delivery times,... )
  • Report Product-related problems after deliver (e.g. Easy Returns: Right of Withdrawal or Size exchange; Warranty: non-conforming product or defective products; Refunds) .

NEW CUSTOMER? WOULD YOU LIKE TO SHOP, BUT YOU DON'T KNOW HOW TO DO IT?

If you need assistance regarding Products, Services, Membership, or other areas of our website, please open a "Support Ticket" to get help, through our "Support Ticket System", you can submit requests or suggestions for:

  • General information about purchase process (payment mode, product availability, additional services, terms of sale)
  • More information on a Product (take note of the model ID or copy-and-paste the URL address of the product information page)
  • Site Navigation problems (e.g. Site errors, problems with username, password, personal data insertion): describe the problem in detail, the browser used, the URL address of the page containing the problem
  • Problems using Promotional codes/Discounts
  • Privacy - Contact the Data Controller (e.g. to require cancellation or changes to data entered when registered to the Site)
  • Contact Commercial or Mktg dep.
  • Complaints (Tips/Suggestions/Compliments)

LOOKING FOR MORE DETAILED INFORMATION, THAT YOU HAVE NOT FOUND? Contact us!

For any additional information you would like to receive, you can get help opening a "Support Ticket" using our online "Support Ticket System".
Otherwise, you can contact by phone the Customer Service call center, at number +39 02 8995 2386 , that is at your disposal Monday to Friday, 9.30 to 13:30 and 14:30 to 17:30 (Italian Time Zone GMT + 1), excluding holidays.